Let’s see the best ways to treat parents . Why do I feel to write this article ? Many time we teachers experienced the misbehavior of parents . Why do parents misbehave ? There may be several reasons . Let’s see how to solve this problem creatively .
When I was working in BPO industry , I was taught to handle unsatisfied customers. The best method they taught to us ,is hidden in one word . Let’s see that specific word . The word is ‘ LAST’ .
LAST is acronym of: 1. Listen 2. Apologize 3. Satisfy 4. Thanks
Thus the first task to calm down an angry parents is to listen them. Let them ventilate their grieves ,complaints or suggestions.
You should have a diary with you to note down their ideas ,suggestions.
Don’t interrupt while they speak . Give them complete freedom to speak .
Before you reply , just check yourself are you capable to reply them . In case you find difficult to answer , ask them to leave their contacts. You should ensure them they will get call from you to discuss these points in detail latter on . Tell them their all points are very important . They will not only help to their children but good for entire school . In this way you will make them feel important.
If you are capable to reply , plan your answer . Reply them point to point as per your checklist you have written in your diary .
During this entire process ,the most important thing is to keep your mind cool . Some time some parents are highly educated . They may be very rich . They may be working at some higher posts . So they may have become egoist , arrogant . At that time remember that you are talking to the parents of your students . In case you find difficult to handle them , take the help of some experienced teachers in your school . And it is a great idea to have camera ( CCTV ) in parents teacher meeting room .
We , teachers should behave with parents respectfully . Give respect, take respect .
Mannerism plays important role while behaving with parents .